Shipping/Returns Policy

Handling Times

It is our goal to provide customers with the fastest and most affordable shipping methods possible.

Any Orders Received On A Business Day At Or Before 2:00 PM (EDT) Will Ship Out Same Business Day.

Any Orders Received After 02:00 PM (EDT) Will Ship Out the Following Business Day.

Holidays will affect handling time. True Composites recognizes all holidays that our shipping carriers recognize. For more information, please check the shipping carrier website for the holiday schedule.

Shipping Times

Shipping time is dependent on what item was purchased, how heavy the order is, and how far away you live from our shipping facilities.

If you choose any of our free shipping methods, then we will ship the order out as economical as possible with our carrier of choice. We do not allow our customers to specify which carrier we use. 

If you have any questions regarding shipping or handling, please feel free to contact us at support@truecomposites.com

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

International Orders and Returns

There will be no returns accepted for international orders. Additionally, because a shipping forwarder is used for international orders, shipping times may vary and change, as the transit time is longer and is shipping from inventory located in the United States. Shipping/delivery time is never guaranteed on International orders.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trueocomposites.com and send your item to: 505 Paul Morris Drive, Englewood FL 34223, United States. 

Shipping 
To return your product, you should mail your product to: 505 Paul Morris Drive, Englewood FL 34223, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.